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Refund Policy

 

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

REFUNDS (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

ORDER CANCELLATION AND REFUNDS (if applicable)

In case you like us to cancel the order and refund the amount before it is shipped. Then we need to be notified within 2 hours of placing the order because after that your order will be processed and will not be able to cancel it.

 

LATE OR MISSING REFUNDS (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at care@goelvetpharma.com

 

SALE ITEMS (if applicable)

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

EXCHANGES (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at care@goelvetpharma.com or mailing us at:

Goel Vet Pharma Pvt Ltd, Marketing Office: B-165-166, Major Dhyan Chand Nagar, Meerut-250002, Uttar Pradesh, India 

 


SHIPPING

To return your product, you should mail your product to

Goel Vet Pharma Pvt Ltd, Marketing Office: B-165-166, Major Dhyan Chand Nagar, Meerut-250002, Uttar Pradesh, India 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

in case of any query please feel free to ask at

care@goelvetpharma.com

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