Data Privacy

Newsletter / Email Subscription Terms and Conditions

By subscribing to the Goel Vet Pharma newsletter and/or email list (the “Service”), you agree to be bound by these Terms and Conditions.

1. Nature of the Service

Goel Vet Pharma may send informational and promotional emails relating to its homeopathic veterinary medicines, supplements, animal health tips, product updates, educational content, special offers, events, and company news.

2. Subscription Process

Subscription to the Service is completed through a double opt-in process. After submitting your email address, you will receive a confirmation email containing a verification link. Your subscription will only be activated once you confirm through that link. Until such confirmation is received, you will not be subscribed to the marketing email list.

3. Consent

By confirming your subscription, you provide your free, specific, informed, and unambiguous consent to receive electronic communications from Goel Vet Pharma at the email address you provide. You may withdraw your consent at any time in accordance with these Terms and our Privacy Policy. This consent language and withdrawal approach is consistent with India’s current digital personal data framework.

4. Frequency and Content

Emails may be sent from time to time, generally between 1 and 4 emails per month, though actual frequency may vary. Such emails may include promotional material, educational content, newsletters, reminders, surveys, announcements, and other communications related to Goel Vet Pharma’s products and services. We reserve the right to vary the frequency, format, and content of such communications at our sole discretion.

5. Unsubscribe

Every marketing email sent by Goel Vet Pharma will include an unsubscribe mechanism. You may opt out of receiving future marketing communications at any time by:

(a) clicking the unsubscribe link included in the email; or

(b) contacting us at support@goelvetpharma.com.

Unsubscribe requests will generally be processed promptly, though it may take up to 48 hours for the change to fully reflect in all systems.

6. Data Collection and Use

For the purposes of providing the Service, Goel Vet Pharma may collect and process your email address and, where voluntarily provided, your name, preferences, or areas of interest. Such data shall be used solely for subscription management, sending newsletters and promotional communications, maintaining consent records, improving communication relevance, and complying with legal and regulatory obligations. Goel Vet Pharma does not sell personal data and will not share such data with third parties except:

(a) with authorised service providers acting on our behalf under appropriate confidentiality and data protection obligations;

(b) where required by law, legal process, or regulatory direction; or

(c) as otherwise described in our Privacy Policy. These limitations are consistent with India’s DPDP framework and its implementing rules.

7. Data Retention

Goel Vet Pharma will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including managing your subscription, sending newsletters and promotional communications, maintaining records of consent, unsubscribe requests, and suppression preferences, and complying with applicable legal, regulatory, audit, or dispute resolution requirements. If you unsubscribe, withdraw consent, or if your data is no longer required for the stated purpose, we will delete, erase, or anonymise such personal data within a reasonable period, subject to any retention required or permitted by applicable law. We may retain limited information necessary to ensure compliance with your unsubscribe request, prevent future unwanted communications, maintain proof of consent, and establish, exercise, or defend legal claims. This reflects the Indian legal principle that personal data should not be retained longer than necessary for the purpose for which it was processed.

8. Accuracy of Information

You represent and warrant that the email address you submit is valid, current, and controlled by you, and that the information you provide is accurate to the best of your knowledge. Goel Vet Pharma shall not be responsible for failure to receive emails due to incorrect email addresses, spam filters, technical issues, inbox settings, internet service disruptions, or other matters beyond our reasonable control.

9. Suspension or Termination

Goel Vet Pharma reserves the right to suspend, restrict, or terminate your subscription to the Service at any time and without prior notice, including where:

(a) the email address provided is invalid or inactive;

(b) complaints, abuse, or misuse are associated with the subscription;

(c) continued provision of the Service is not commercially or technically feasible; or

(d) required by law or internal compliance considerations.

Goel Vet Pharma also reserves the right to discontinue the Service, in whole or in part, at any time without liability.

10. Privacy Policy

Your subscription to the Service is also governed by the Goel Vet Pharma Privacy Policy, which explains how we collect, use, store, disclose, and protect your personal data, and outlines your rights in relation to such data. In case of any inconsistency between these Terms and the Privacy Policy, the Privacy Policy shall prevail to the extent of matters concerning personal data processing.

11. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with the Service or these Terms shall be subject to the exclusive jurisdiction of the competent courts at Delhi and/or Meerut, Uttar Pradesh, as applicable.

12. Changes to the Terms

Goel Vet Pharma reserves the right to amend, update, or revise these Terms and Conditions at any time. Any such changes shall become effective upon being posted on the relevant website page or otherwise communicated to subscribers. Your continued subscription to or use of the Service after such changes take effect shall constitute your acceptance of the revised Terms.

13. Contact Information

For questions relating to the Service, unsubscribe requests, or privacy matters, you may contact:

Goel Vet Pharma

Email: support@goelvetpharma.com

14. Acknowledgment

By subscribing and confirming your subscription, you acknowledge that you have read, understood, and agreed to these Terms and Conditions and the applicable Privacy Policy.

Privacy Policy

Goel Vet Pharma

Effective Date: 9th April 2026

Goel Vet Pharma (“Goel Vet Pharma”, “we”, “us”, or “our”) values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, disclose, protect, and otherwise process your personal data when you visit our website, subscribe to our newsletter, contact us, make enquiries, purchase products, or otherwise interact with us through our digital platforms, communications, and services.

This Privacy Policy is intended to provide notice regarding the processing of your personal data and to help you understand your rights and choices in relation to such data. India’s Digital Personal Data Protection Act, 2023 is structured around lawful purpose, notice, consent, and data-principal rights, and this draft follows that general framework.

By using our website or services, or by providing your personal data to us, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

Goel Vet Pharma is the entity responsible for determining the purpose and means of processing your personal data collected through our website, email communications, forms, orders, and related services.

Contact Details

Goel Vet Pharma

Email: support@goelvetpharma.com

Website: https://goelvetpharma.com/

Registered Address: 42/C, Pratap Nagar, Chittorgarh-312001, Rajasthan, INDIA

Under the current Indian DPDP rules framework, a data fiduciary is expected to prominently publish business contact information and contact details for handling questions about personal-data processing and rights requests.

2. Scope of This Privacy Policy

This Privacy Policy applies to personal data collected by Goel Vet Pharma through:

  • our website and landing pages.
  • newsletter and email subscription forms.
  • product enquiries and customer support interactions.
  • order, billing, and shipping processes.
  • contact forms and offline interactions that are digitized by us.
  • marketing campaigns, surveys, and promotions; and
  • any other online or digital service operated by or on behalf of Goel Vet Pharma.

This Privacy Policy does not apply to third-party websites, services, or platforms that may be linked through our website and are governed by their own privacy terms.

3. Personal Data We Collect

Depending on how you interact with us, we may collect the following categories of personal data:

3.1 Information You Provide Directly

We may collect personal data that you voluntarily submit to us, including:

  • full name.
  • email address.
  • phone number.
  • business name, clinic name, farm name, or organization name.
  • postal address, billing address, and shipping address.
  • details relating to your enquiry or communication.
  • order details and customer service records.
  • newsletter preferences or areas of interest; and
  • any other information you choose to provide.

3.2 Information Collected Automatically

When you use our website, we may automatically collect certain technical and usage-related information, such as:

  • IP address.
  • browser type and version.
  • operating system.
  • device type.
  • language and time zone settings.
  • pages viewed, time spent on pages, and clickstream behavior.
  • referring website or source; and
  • cookies and similar tracking technology data.

3.3 Transactional and Commercial Information

If you place an order or make a purchase, we may collect:

  • products ordered.
  • order history.
  • invoice details.
  • payment status; and
  • delivery-related details.

We generally recommend that payment card details be processed directly by a secure third-party payment gateway rather than stored by the merchant, unless there is a specific operational and compliance reason to do otherwise. This is a practical compliance safeguard rather than a DPDP-specific rule.

3.4 Marketing and Communication Data

Where you subscribe to our newsletter or otherwise opt in to communications, we may collect and maintain:

  • email subscription records.
  • date and time of consent.
  • confirmation of double opt-in.
  • communication preferences.
  • open/click engagement data, where enabled through our email platform; and
  • unsubscribe or suppression preferences.

4. How We Collect Personal Data

We may collect personal data:

  • directly from you when you fill out forms, subscribe, place an order, or contact us.
  • automatically through cookies, analytics tools, and similar technologies.
  • from service providers who support our website, communications, sales, payments, logistics, or analytics; and
  • from publicly available business contact sources, where permitted by applicable law.

5. Purposes of Processing

We may process your personal data for the following lawful purposes:

  • to provide, operate, and improve our website and services.
  • to process and fulfil orders, enquiries, and requests.
  • to communicate with you about products, orders, support, and service updates.
  • to send newsletters, marketing communications, and promotional content where you have consented or where otherwise permitted by law.
  • to maintain records of consent, preferences, and unsubscribe requests.
  • to personalise content and improve website performance and user experience.
  • to perform internal analytics, reporting, and business administration.
  • to protect against fraud, abuse, unauthorised access, and security incidents; and
  • to comply with legal, regulatory, tax, accounting, audit, and record-keeping obligations.

The DPDP Act, 2023 permits processing of digital personal data for lawful purposes, with consent as the default legal basis unless another permitted ground applies.

6. Legal Basis / Grounds for Processing

Where required under applicable law, we process personal data on one or more of the following grounds:

6.1 Consent

We process personal data on the basis of your consent where you voluntarily provide your personal data for specific purposes, including subscribing to our newsletter, receiving promotional communications, or submitting contact enquiries.

6.2 Legitimate Operational and Legal Necessity

We may also process personal data where necessary to:

  • fulfil your requests or transactions.
  • respond to customer service communications.
  • maintain security and prevent misuse.
  • comply with legal obligations; and
  • keep legally required business records.

Under India’s DPDP framework, consent remains central, while certain specified legitimate uses are also contemplated under the Act.

7. Newsletter and Marketing Communications

If you subscribe to our newsletter or marketing list, we may send you emails regarding:

  • homeopathic veterinary medicines and supplements.
  • product updates and launches.
  • animal health tips and educational content.
  • special offers and promotions; and
  • company news and events.

We use a double opt-in process, meaning your subscription will only become active after you confirm it through the email verification link sent to your provided email address. This supports stronger evidence of consent and is a sound compliance practice for email marketing.

You may withdraw your consent and unsubscribe at any time by:

Unsubscribe requests are generally processed promptly, though it may take up to 48 hours for changes to reflect fully across systems.

8. Cookies and Similar Technologies

We may use cookies, pixels, tags, web beacons, and similar technologies to:

  • enable website functionality.
  • remember your preferences.
  • understand website usage and traffic patterns.
  • improve performance and user experience; and
  • support analytics and marketing efforts.

Cookies may include:

  • Strictly Necessary Cookies for website operation.
  • Analytics Cookies to understand usage patterns.
  • Functional Cookies to remember preferences; and
  • Marketing Cookies where applicable.

You may control cookies through your browser settings or any cookie consent tool implemented on our website. Disabling certain cookies may affect website functionality.

9. Disclosure of Personal Data

We do not sell your personal data. We may share your personal data only where reasonably necessary and subject to appropriate safeguards, including with:

  • website hosting and IT service providers.
  • email marketing and CRM service providers.
  • payment processors and financial service providers.
  • logistics, courier, and delivery partners.
  • analytics and performance measurement providers.
  • legal, accounting, compliance, and professional advisers; and
  • regulators, courts, law enforcement, or government authorities where required by law.

Where third parties process personal data on our behalf, we expect them to do so under appropriate contractual, confidentiality, and security obligations. The DPDP framework contemplates the use of data processors acting on behalf of a data fiduciary.

10. International Transfers

Your personal data may be stored, processed, or accessed outside India by authorised service providers or infrastructure providers engaged by us, subject to applicable legal requirements and such restrictions as may be notified by the Government of India. The DPDP Act allows transfer of personal data outside India except to territories restricted by the Central Government.

Where such transfers occur, we will take reasonable steps to ensure that your personal data continues to receive an appropriate level of protection.

11. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including:

  • providing products and services.
  • managing customer relationships.
  • sending newsletters and promotional communications.
  • maintaining records of consent and preferences.
  • processing orders and resolving disputes; and
  • complying with legal, tax, accounting, audit, regulatory, and record-keeping obligations.

If you unsubscribe, withdraw consent, or where your personal data is no longer necessary for the relevant purpose, we will delete, erase, or anonymise such data within a reasonable period, unless retention is required or permitted by law. We may retain limited information necessary to maintain suppression lists, honour unsubscribe requests, preserve proof of consent, and establish, exercise, or defend legal claims.

This is consistent with the DPDP Act’s purpose-linked approach to retention and the rules framework around clear notice and contactability.

12. Data Security

We implement reasonable technical, organisational, and administrative measures designed to protect personal data against unauthorised access, disclosure, misuse, alteration, loss, or destruction. These measures may include:

  • access controls.
  • password protection.
  • restricted data access on a need-to-know basis.
  • secure hosting and software practices.
  • encryption or secure transmission where feasible.
  • vendor controls and confidentiality obligations; and
  • internal review and monitoring measures.

No method of transmission or storage is completely secure, and therefore we cannot guarantee absolute security. However, the DPDP Act requires data fiduciaries to implement reasonable security safeguards to prevent personal data breaches.

13. Your Rights

Subject to applicable law, you may have the right to:

  • request a summary of personal data processed by us and the processing activities undertaken.
  • request correction, completion, or updating of inaccurate or outdated personal data.
  • request erasure of personal data that is no longer necessary for the purpose for which it was processed, subject to legal retention requirements.
  • withdraw consent for processing based on consent.
  • seek grievance redressal in relation to the processing of your personal data; and
  • nominate another person to exercise rights on your behalf in the event of death or incapacity, where applicable.

These rights broadly reflect the rights conferred on data principals under the DPDP Act, 2023.

To exercise any of these rights, please contact us using the details in Section 16 below.

14. Children’s Data

Our website, newsletter, and products are generally intended for adults, including veterinary professionals, clinics, farmers, distributors, and animal caregivers. We do not knowingly collect personal data from children in violation of applicable law.

If you believe that personal data of a child has been provided to us without appropriate authorisation, please contact us so that we may review and take appropriate action.

15. Third-Party Links and Services

Our website may contain links to third-party websites, platforms, or services. We are not responsible for the privacy practices, content, or data handling of such third parties. You should review their privacy policies before providing personal data to them.

16. Contact and Grievance Redressal

If you have any questions about this Privacy Policy, our personal-data practices, or if you wish to exercise your rights or submit a grievance, please contact:

Privacy / Data Contact

Goel Vet Pharma

Email: support@goelvetpharma.com

Address: [Insert Registered Office Address]

The Indian rules framework expects publication of the business contact information and the contact details of the person who can answer questions about personal-data processing, as well as a grievance mechanism with published timelines.

Suggested website addition:

“Goel Vet Pharma will endeavour to acknowledge and address privacy-related grievances within a reasonable time and in accordance with applicable law.”

17. Changes to This Privacy Policy

We may amend, revise, or update this Privacy Policy from time to time to reflect changes in our practices, technology, services, legal obligations, or regulatory guidance. Any updated version will be posted on this page with the revised “Last Updated” date. Your continued use of our website or services after such update will be subject to the revised Privacy Policy.

18. Consent and Acknowledgment

By providing your personal data to us, subscribing to our communications, or using our website or services, you acknowledge that you have read and understood this Privacy Policy and, where required, consent to the collection and processing of your personal data in accordance with it.

Recommended footer notes for the website

You can add this below the policy page or form:

For privacy-related requests or complaints, please contact:

support@goelvetpharma.com